Max Win Terms & Conditions – Malaysia's Premier Online Casino Platform

Max Win is an online entertainment platform available exclusively to individuals who meet all of the following eligibility requirements. We care about the well-being of our users, and these conditions are in place for the benefit of all parties.

• You must be at least 18 years old at the time of registration. Max Win does not permit anyone under the legal age to use this platform under any circumstances.
• You must be a legal resident of Malaysia or individuals permitted to use this service under the laws of your country of residence.
• You must register using accurate and truthful personal information. The use of a false identity or inaccurate information is a serious violation.
• Each individual is only permitted to hold one (1) Max Win account only. Holding more than one account is strictly prohibited and will result in the termination of all accounts.
• You are not currently on the list self-exclusion or have previously been banned by Max Win.

The registration process at Max Win is designed to be simple and quick, but there are certain responsibilities you need to understand and comply with.

• You are fully responsible for keeping your password confidential your account. Max Win will not be held liable for any losses resulting from a shared or compromised password.
• Your username and password must be kept in mind. Max Win does not store passwords in plain text – a "forgot password" function is available for account recovery.
• You must notify Max Win immediately if you suspect that your account has been accessed without authorisation.
• Max Win reserves the right to request email or phone number verification before fully activating an account.
• Accounts registered using false information will be terminated and all account balances may be forfeited.

Max Win supports a wide range of local Malaysian payment methods to simplify the deposit process. All transactions are processed securely using the latest encryption technology.

• All deposits must be made from a payment method registered in your own name. Max Win does not accept deposits from third-party accounts.
• Successful deposits will be credited to your Max Win account within 60 seconds.
• Max Win does not impose any additional charges for deposits; however, payment providers may apply their own fees.
• In the rare event that a deposit fails to process, the funds will be returned to the original source within 3–5 business days.

Max Win is committed to processing all valid withdrawals promptly and transparently. Below are the withdrawal terms you need to be aware of.

• The minimum withdrawal amount is RM50 per transaction.
• The maximum withdrawal amount is RM50,000 a day and RM200,000 per month for standard accounts. VIP accounts are subject to higher limits.
• Your first withdrawal will be processed within 24 hours after successful identity verification. Subsequent withdrawals are typically processed within 15–60 minutes.
• All withdrawals will be sent to the same payment method matching your last deposit, or to an account verified in your name.
• Max Win reserves the right to request identity verification documents before processing withdrawals to prevent money laundering.
• Withdrawals will not be processed if your account still has unfulfilled bonus wagering requirements.

Max Win offers a wide range of bonuses and promotions to reward our loyal members. All bonuses are subject to the specific terms set for each promotion. The general bonus terms are as follows.

• The Welcome Bonus is available to new members making their first deposit. This bonus is subject to wagering requirements 20x wagering (20x wagering) before it can be withdrawn.
• Daily, weekly, and monthly deposit bonuses carry different wagering requirements — please check the Promotions page for the latest details.
• Max Win reserves the right to void any bonuses if there is evidence of abuse, fraud, or attempts to exploit the promotions system.
• Bonuses are non-transferable between accounts. Each member is only entitled to the bonuses assigned to their own account.
• Wagering requirements must be met within 30-day period from the date the bonus is credited. Expired bonuses will be forfeited automatically.
• Some games may not counted or only partially counted to meet the bonus wagering requirements — check the specific promotion terms for more details.

All games on Max Win — including live casino, slots, table games, roulette, lottery, virtual sports, and football betting — are subject to their respective rules and betting limits.

• The outcome of all games is final. No appeals will be entertained after results have been announced unless a verifiable technical error is involved.
• In the event of technical interruption during gameplay in progress, Max Win will restore the game to its state prior to the interruption or cancel the relevant round with a full refund.
• The use of automated software, bots, or any unauthorised method to gain an unfair advantage is strictly prohibited.
• Betting on sports including the Malaysia Super League, EPL, badminton, and e-sports is subject to odds and betting limits that may vary according to the market.
• Max Win reserves the right to decline or void bets suspected to have been placed unfairly or based on insider information.

The security of your account is a shared responsibility between Max Win and you as the user. Below are the guidelines and terms relating to account security.

• You are fully responsible for all activity that occurs on your account, whether made by you or by someone else using your password.
• Max Win recommends that you enable two-factor authentication (2FA) for added security.
• Never share your login credentials with anyone, including family members or friends.
• Any suspicious activity on your account must be reported to the Max Win support team within 24 hours.

Max Win places great importance on the wellbeing of our players. We believe gaming should remain a fun form of entertainment — not a financial or emotional burden.

• Use the daily, weekly, and monthly deposit limits available in your account settings to manage your spending.
• Function loss limit allows you to set a maximum amount you can lose within a specified period.
• If you need a break, use the "Take a Break" to suspend account access for 24 hours, 7 days, or 30 days.
• Programme Self-Exclusion allows you to permanently block access to your account if you feel that gaming is having a negative impact on your life.
• If you or someone you know is experiencing a gambling problem, please contact the Malaysia Problem Gambling Helpline or visit our Responsible Gaming page.

Max Win reserves the right to suspend, freeze, or terminate any user's account without prior notice in the event of a terms violation. The following are the primary grounds for account termination.

• Submitting false identity verification or using fraudulent documents.
• Holding more than one account on Max Win.
• Fraud, money laundering, or any other illegal activity.
• Bonus abuse or attempts to exploit the promotions system.
• Use of unauthorised software or bots to gain an unfair advantage.
• Players under the age of 18.
• Violation of any other terms stated in this document.

If an account is terminated due to fraud or a serious violation, Max Win reserves the right to forfeit all account balances . If the termination is made at your own request or for other valid reasons, any remaining balance will be returned upon completion of the review process.

To the extent permitted by Malaysian law, Max Win shall not be liable for:

• Any financial losses incurred as a result of betting activity on the Max Win platform.
• Service disruptions due to scheduled or unplanned maintenance, including internet outages or third-party issues.
• Unauthorised access to your account as a result of your own failure to safeguard your login credentials.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the Max Win platform.

In all cases, Max Win's maximum liability to you shall not exceed the amount of your last deposit into the platform.

Max Win reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. However, we endeavour to inform users of significant changes through:

• In-app or platform notifications on Max Win.
• Email to the address registered to your account (for significant changes).
• Update the "Effective" date at the top of this document.

Continued use of the Max Win platform following any amendments to the terms constitutes acceptance of the revised terms. You are encouraged to review this page periodically to stay informed of the latest terms.

If you have any questions, concerns, or require clarification regarding Max Win's Terms & Conditions, our support team is available to assist you at any time.

• Live Chat: Available 24/7 directly within the Max Win platform or app.
• Email: support@maxwin-khelo.net – response within 4 hours.
• WhatsApp: For urgent enquiries that require document attachments.

Our support team is fluent in Bahasa Malaysia and ready to handle all your enquiries with full professionalism. We believe every player deserves a clear and straightforward explanation of their rights and responsibilities on the Max Win platform.